Calltrak - NEC
Simplify always, do not complicate.
Call Accounting and Phone Reporting for NEC SV8100, SV9100
- Analyse NEC SV8300 SV9100 call centre performance using Calltrak call accounting
- Identify ring time, lost calls and extension phone usage
- Identify calls answered within a time frame and calculate customer service level using erlang C analysis
- Interval analysis allowing busy times to be identified and allocating staff
- Robust and reliable call accounting software
- Totally user maintainable including flexible telecomms call pricing
- Phone reporting and call billing solution with the ability to recover extra charges such as line rental, voicemail, handset rental etc.
- Multi site reporting with differing phone system vendors on one call accounting application
- Schedule and email call billing and phone system reports
- NEC SV8300 SV9100 phone bill reconciliation and call accounting
- Compare extension, department, division and site usage for the NEC SV8300 SV9100 network
- Analyse incoming KPI for extension usage including answer rate and lost calls and talk time etc
- Identify abandoned incoming calls or calls gone to voicemail and the time to return the calls on the NEC SV8300 SV9100 telephony.
Calltrak Call accounting software will collect the CDR/SMDR from the NEC SV8300 Series including SV8100, using the NEC IP Connection Client method. Calltrak will 'communicate' with NEC SV8300 IP Telephony and send appropriate messages to and fro including 'heartbeats', when no data is available in the NEC CDR buffer. As CDR is collected, it is processed by the Calltrak services and stored in a centralised SQL Server database. Calltrak will collect from multiple remote NEC installations or other phone vendors and generate call accounting reports using the Crystal reports reporting engine where they may be further exported or emailed. All the innovative features of Calltrak are accessed by a web browser such as Internet Exporer or Firefox.
To configure Calltrak for
NEC SV8300 or SV8100 series call accounting, select the NEC SV8300 PBX Type from the site details configuration option.
