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Call Accounting and Phone Reporting for Avaya IP Office

Analyse Avaya IP Office call centre performance using Calltrak call accounting
Identify ring time, lost calls and extension phone usage
Identify calls answered within a time frame and calculate customer service level using erlang C analysis
Interval analysis allowing busy times to be identified and allocating staff
Robust and reliable call accounting software
Totally user maintainable including flexible telecomms call pricing
Phone reporting and call billing solution with the ability to recover extra charges such as line rental, voicemail, handset rental etc.
Multi site reporting with differing phone system vendors on one call accounting application
Schedule and email call billing and phone system reports
Avaya IP Office phone bill reconciliation and call accounting
Compare extension, department, division and site usage for the Avaya IP Office network
Analyse incoming KPI for extension usage including answer rate and lost calls and talk time etc
Identify abandoned incoming calls or calls gone to voicemail and the time to return the calls on the Avaya IP Office telephony.

Calltrak Call accounting software will collect the CDR from Avaya IP Office by either of two methods, IP Connection or csv file download. Once data is downloaded, it is processed by the Calltrak services and stored in a centralised SQL Server database. Calltrak will collect from Avaya IP Office installations or other phone vendors and generate call accounting reports using the Crystal reports reporting engine where they may be further exported or emailed. All the innovative features of Calltrak are accessed by a web browser such as Internet Exporer or Chrome.
Calltrak is used to monitor phone usage by call center agents, call billing and recovering additional costs such as line rental, handset rental etc.

To configure Calltrak for Avaya IP Office call accounting, select the Avaya IP Office PBX Type from the site details configuration option.

Calltrak - Avaya