Call Accounting Software

Calltrak
Calltrak call accounting and phone reporting systems are designed to cater for business of all sizes. Using a web-based interface, you can examine your phone system network. Whether you have one PBX or many differing vendor's PBX's, using one Calltrak Call accounting application, the complete voice network information is now readily available.

CallTrak

PabxSoft
PABXSoft Call Reporting software is used by businesses world-wide to report on telephone call activity within the office.

Incoming and outgoing call reports, automatic report scheduling to email, printer or file, real-time activity screens, for any business plus specialist functions for hotels, motels, legal and accounting, schools, and serviced offices.
PabxSoft

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Calltrak

Features
  • Intuitive call accounting software
  • WEB interface
  • Unlimited Extensions and Trunks
  • Multi Site call reporting, with differing phone system vendors on one CALLTRAK call accounting application
  • Real time display of phone and line usage
  • Export call accounting reports to Excel, pdf, word or html formats
  • Scheduled phone system reports emailed directly to user accounts
  • Robust and Reliable call accounting and totally user maintainable
  • Flexible and user configurable Call accounting solution
  • Call billing Solution with the ability to recover extra charges eg Line rental, Voicemail etc
  • Competitive Pricing
  • One click daily activity call accounting reports
  • Tailor Call accounting report templates to meet your needs

Business Usage
  • Phone system reporting and call accounting
  • Call cost and budgeting allocation
  • Telephone Network analysis and trunk diagnosis to optimise line requirements and identify faulty lines
  • Phone extension and agent comparison
  • Identify extension lost or abandoned incoming calls
  • Identify incoming call answer rate and how many calls abandoned
  • Phone bill reconciliation
  • Phone reporting and Call accounting based on interval and call category analysis including Local, STD, IDD, Mobile, Fax etc
  • Top 30 Expensive calls, duration, cost reporting
  • Fraud detection
  • Erlang C analysis for agents required to reach a service level
  • Determine unused extensions for phone system licencing
  • Display average ring time and calls answered with Calltrak call accounting software
Calltrak

Calltrak call accounting and phone reporting systems are designed to cater for business of all size. Using a web-based interface, you can examine your phone system network. Whether you have one PBX or many differing vendor's PBX's, using one Calltrak Call accounting application, the complete voice network information is now readily available.

Calltrak is browser based call accounting software designed using Microsoft technologies and incorporating SQL Server database architecture. With installations ranging in size from a few extensions to greater than 30,000 extensions, a robust and reliable Telephone Information Management System (TIMS) is ensured.

Calltrak will process data from differing phone system vendors. Through one Calltrak call accounting application, we can collect data from remote collection sites and process information. Being browser based the call accounting application can be accessed from any location with access to the network.

Calltrak call accounting and billing has helped our clients find solutions to:
Bill clients for their phone usage and additional charges across multiple sites
Monitor Call center performance
Compare extension or branch performance against others
Show lost or abandoned calls and provide reporting for calls unanswered
Determine the answer rate and response time of lost calls
Network analysis, fault diagnosis and trunk optimisation
Phone reconciliation
Report on the CDR / SMDR datastream and provide call accounting for Cisco systems, Avaya, NEC, Mitel, Nortel, Samsung, Panasonic etc
Real time display of daily call accounting and network activity
Reduce telecommunications and phone network costs
Identify faulty trunks

Phone system reporting with an interface to any traditional PBX phone system as well as modern IP based telephony systems, providing a call accounting and billing solution for any environment.





Samples - only a small subset from the vast array offered by Calltrak call accounting

Call Reports
Calltrak call accounting reports are designed for phone system reconciliation, recovering phone costs by call category and billing users and breaking down calls by interval analysis. Interval analysis is useful for Call centre purposes and the Erlang C reports are used to determine staffing levels, average response times and service levels.

Traffic Reports
Traffic reports are designed for analysing phone network usage and performance and optimising lines required. They are useful in fault diagnosis of PBX lines

Exception Reports
These call accounting reports are used for adhoc queries, such as who called where, when and how did the call get there and what are the call costs?

Account Code
Account Code reports are used to identify account code usage on a detailed or a summary format from any extension they are generated on. We can also charge back the call accounting costs to an account code.

Incoming Response
This series of reports identifies only incoming call activity and notes call tallies, if any abandoned incoming calls, how long the phone rings prior to abandoning, the average talk time, how long before calls are returned and the answer rate ie ratio of answered to abandoned calls.

Compare
This series of reports will allow an extension, department, division or PBX site to be compared with others in egards to volume of call activity. We also display the proportionate percentage of call activity relative to others. Excellent tool to be used to measure performance against others.

Unanswered
Using the unanswered callers report, we can identify any callers who were unsucessful in contacting someone or callers that may have gone to a voicemail number and call not returned. From a customer service perspective this is useful in returning lost calls and offering exceptional customer service.

Indial
Indial reports will display incoming activity to a particular number and identify extensions answering the incoming calls. Useful in identifying incoming numbers for an advertising campaign or when the phone system is a hosted PBX, to identify calls coming into a client number.

Calltrak

PabxSoft

PABXSoft Call Reporting software is used by businesses world-wide to report on telephone call activity within the office.
Incoming and outgoing call reports, automatic report scheduling to email, printer or file, real-time activity screens, for any business plus specialist functions for hotels, motels, legal and accounting, schools, and serviced offices.

Priced at least 40% below the market average, it's a one-time only purchase that will be working for you for years and years.

Works
PABXSoft works with all leading brands of telephone systems

Provides
PABXSoft provides a suite of simple to understand reports available to anyone in your office.

Statistics
PABXSoft real-time call screens are a popular tool for sales managers to monitor performance as it happens.

Industry
PABXSoft is used in every industry category and in over 80,000 businesses, large & small, World-wide

Testimonials
"We swapped over from Oak to PABXSoft call management software because of its user friendliness; PABXSoft is easy to use, it doesn't take much for our clients to get their head around it! All in all PABXSoft offers a practical, effective and reliable service with no on-going costs or re-licensing demands."


UK Re-Seller - Marc Mynard, Integrated Business Systems, Daventry

Features

  • Simple to install and use
  • Incoming and outgoing call reports
  • Real-time or historical reporting
  • Unlimited users at no extra cost
  • User editable call costs with Wizard
  • Simple to understand reports
  • Used in every industry
  • Well priced. 40% below market average

Version 8 is stylish and even easier to use

Sales managers (or any other manager) can view activity as it happens
In the screen grab below the Reports>Outgoing menu has been expanded to show the normal Outgoing Call Report choices and the 'Features' section is also expanded showing Premium features like Multi-Site and Hospitality.
PABXSOFT Layout
In the screen grab below, the Maintenance section has been opened, and below that, Modify Call Costs has been expanded.
Maintenance Screen Option